This Policy describes how we treat personal information we collect both online and offline. This includes on our websites or in our apps. It also includes at our box offices or in phone or email interactions you have with us.
We collect information from and about you.
What information we collect
Contact information. For example, we might collect your name and street address. We might also collect your phone number or email.
Payment and billing information. For example, we collect your credit card number and zip code when you buy a ticket.
Information you post. For example, we collect information you post in a public space on our website or on a third-party social media site.
Demographic information. We may collect information about events you like or products you buy. We might collect this as part of a survey, for example.
Other information. If you use our website, we may collect information about the browser you are using. We might look at what site you came from, or what site you visit when you leave us. If you use our mobile app, we may collect your GPS location or your device's unique identifier. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running. We might look at how often you use the app and where you downloaded it.
How we collect information
We collect information in different ways.
We collect information directly from you. For example, if you register for a promotion or buy tickets. We also collect information if you post a comment on our websites or ask us a question.
We collect information from you passively. We use tracking tools like browser cookies and web beacons.
We get information about you from third parties. For example, if you use an integrated social media feature on our websites or mobile applications. If you permit it, the third-party social media site will give us certain information about you. This could include your name and email address.
How we use collected information
We use information to respond to your requests or questions. For example, we might use your information to confirm your registration for an event or contest. If you give us your friend's information, we will only use it to provide services you requested.
We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use information to protect our company, our customers, or our websites.
We use information for marketing purposes. For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting.
We use information to send you transactional communications. For example, we might send you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
We use information as otherwise permitted by law.
What collected information we share
We do not share any information with third parties, our business partners, or vendors. We share collected information solely within the TicketWiz.us family of companies, and operated venues.
We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud. This might include fraud we think has happened during a promotion or a special sale.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
We may share your information for reasons not described in this policy. We will tell you before we do this.
Options to control collected information
You have certain choices about how we use your information.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, use an "Unsubscribe" link attched to all our marketing emails, or write us at email@example.com. In case you send an email, it may take about ten days to process your request. Don't worry! Even if you opt out of getting marketing messages, we will still be sure to send you transactional messages. For example, we may still contact you about your orders.
You can modify information you have given us. To modify or delete information you gave us, click on My TicketWiz , as applicable, and follow the instructions to modify your profile. We make changes as soon as we can. This information may stay in our backup files. If we cannot make the changes you want, we will let you know and explain why. If you contact us requesting access to your information, we will respond within 10 days.
TicketWiz.us is not intended for children. Our sites and apps are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us at firstname.lastname@example.org.
We have security measures in place to protect your information. The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.
We keep personal information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and as otherwise required by law.
If you live outside of the United States, you understand and agree that we store your information in the United States. This site is subject to the U.S. laws, which may not afford the same level of protection of those in your country.
Tracking tools we use
We use common tracking technologies.
We or our vendors use several common tracking tools. These may include browser cookies. We may also use web beacons and similar technologies. We use these tools:
- To recognize new or past customers.
- To store your password if you are registered on our sites.
- To improve our website.
- To serve you with advertising content in which we think you will be interested. To do so, we may observe your behaviors on this website and other websites. We may also collect information about your browsing history.
- To better understand the interests of our customers and our website visitors.
Controlling the tracking
You can control tracking tools. Your browser may give you the ability to control cookies. How you do so depends on the type of cookie. Certain browsers can be set to reject browser cookies. If you block cookies on your browser, certain features on our sites may not work.
Some ads may be served based on tracking. We may work with online advertising companies to show you relevant and useful ads. This may include ads served on our own websites or apps. This may also include our ads served on other companies' sites. These ads may be based on information collected by us or third parties (for example, when you register for a site). These ads may also be based on your activities on our websites or on third party sites. This second type of advertising is called "online behavioral advertising." You can opt-out of online behavioral advertising. To opt out of having your online behavioral advertising, visit http://www.aboutads.info/choices/.
If you have any questions about this Policy or other privacy concerns, you can email us at email@example.com. Please do not include your credit card number or other sensitive information in your email.